Frequently Asked Questions

FamilyPulse is an AI-powered wellness check-in service that makes friendly phone calls to your elderly loved ones. Our AI assistant conducts natural conversations, asks about their wellbeing, and sends you summaries and alerts so you can stay connected and informed about their health and safety.

At the times you schedule, our AI assistant calls your loved one's phone (landline or mobile). The AI has a friendly, natural conversation, asking about their day, health, and any concerns. After the call, you receive a summary with key insights. If the AI detects anything concerning, you'll get an immediate alert.

No! FamilyPulse works with any phone - landlines, flip phones, or smartphones. Your loved one just needs to be able to answer a phone call. They don't need to download any apps or learn any new technology.

You choose the time that works best for your loved one. Calls are made at the exact time you schedule, in their local time zone. We recommend choosing a consistent time when they're usually available, like mid-morning after breakfast.

Calls typically last 5-10 minutes, depending on the conversation. Our AI adapts to your loved one's pace - if they want to chat more, the AI will engage in longer conversations. If they prefer brief check-ins, the AI respects that too.

FamilyPulse offers several subscription plans starting at $29/month for one care recipient with daily calls. We also offer family plans for multiple care recipients at a discounted rate. Visit our pricing page for current plans and pricing.

Yes! New users get a 3-day free trial with full access to all features. No credit card is required to start your trial. After the trial, you can choose a paid plan or your account will be paused.

Absolutely. You can cancel your subscription at any time from the app settings or by contacting support. If you cancel, you'll continue to have access until the end of your current billing period.

Go to Settings > Subscription in the app to view and change your plan. Upgrades take effect immediately. Downgrades take effect at the start of your next billing cycle.

We offer full refunds within the first 14 days of a new subscription if you're not satisfied. After 14 days, subscriptions are non-refundable but you can cancel to prevent future charges. Contact support for refund requests.

Our AI has been trained on millions of conversations and achieves high accuracy in detecting mood changes, confusion, and safety concerns. However, it's not perfect. We recommend using FamilyPulse as a supplement to, not a replacement for, regular personal contact with your loved ones.

No! We use state-of-the-art voice synthesis that sounds natural and warm. Many users report that their loved ones enjoy the conversations and look forward to the calls. You can choose from different voice options in the settings.

Our AI can detect changes in mood (sadness, anxiety, confusion), mentions of health issues (pain, falls, illness), safety concerns, changes in speech patterns over time, and concerning statements. It also tracks responses to wellness questions and notes any mentions of missed medications or appointments.

Occasional false alerts may occur. We err on the side of caution to ensure real concerns aren't missed. You can mark alerts as "not a concern" to help improve the AI. Over time, the system learns your loved one's baseline and becomes more accurate.

Yes, calls are recorded to provide transcripts and enable AI analysis. Recordings are encrypted and stored securely. Only you and family members you share access with can view recordings. Recordings are automatically deleted after 90 days unless you choose to save them.

We use industry-standard encryption for all data in transit and at rest. Our infrastructure is SOC 2 Type II compliant. We never sell your data to third parties. See our Privacy Policy for complete details.

Yes. You can request deletion of your data at any time through Settings > Privacy or by contacting support. We will delete your data within 30 days of your request, except where retention is required by law.

Only you and family members you explicitly invite can access call summaries, transcripts, and recordings. Our support team may access data to help troubleshoot issues (with your permission). We may use anonymized data to improve our AI.

Yes! You can invite family members, siblings, or professional caregivers to your care team. Each person creates their own FamilyPulse account. You can set different access levels - full caregiver access or view-only.

Yes. Depending on your plan, you can add multiple care recipients. This is perfect for monitoring both parents, or parents and grandparents. Each person has their own call schedule and settings.

Yes. Everyone you add to the care team can receive notifications and alerts. You can customize which alerts each person receives. For example, you might receive all alerts while a sibling only gets critical alerts.

Calls come from a local phone number in your loved one's area code when possible. You can add this number to their contacts as "FamilyPulse" so they know who's calling. The number is displayed in your app settings.

If your loved one doesn't answer, the AI won't leave a voicemail (to avoid confusion). You'll be notified of the missed call. The next call will happen at the next scheduled time. After multiple consecutive missed calls, you'll receive an alert to check on them.

The number our AI calls from is not set up for incoming calls. If your loved one wants to initiate a call, they should contact you directly. We're working on features to allow callback functionality in the future.

Currently, FamilyPulse is available for care recipients with US phone numbers. We're working on expanding to Canada, UK, and Australia. Join our waitlist to be notified when we expand to your country.