Privacy Policy

FamilyPulse, Inc. ("FamilyPulse," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and AI-powered wellness call services (collectively, the "Services").

By using our Services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, password, and phone number when you create an account.
• Care Recipient Information: Name, phone number, time zone, and relationship to you for individuals you add to receive wellness calls.
• Payment Information: Billing address and payment method details (processed securely through our payment provider, Stripe).
• Custom Questions: Any custom wellness questions you create for call conversations.
• Communication Data: Information you provide when contacting our support team.

1.2 Photos and Media

• Profile Photos: You may optionally upload or take photos of your care recipients to personalize their profiles. These photos are stored securely and only visible to you and family members you share access with.
• Camera Access: We request camera permission solely to allow you to take profile photos within the app. We do not access your camera for any other purpose.
• Photo Library Access: We request photo library permission to allow you to select existing photos for profiles. We do not access or scan other photos in your library.

1.3 Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers, and mobile network information.
• Advertising Identifiers: With your permission (via Apple's App Tracking Transparency prompt on iOS), we may collect your device's advertising identifier (IDFA on iOS, GAID on Android) to measure the effectiveness of our advertising campaigns and attribute app installs to specific ad sources.
• Push Notification Tokens: If you enable push notifications, we collect your device token to send you call summaries, alerts, and important updates.
• Usage Data: App usage patterns, features accessed, and interaction with notifications.
• Analytics Data: We use Mixpanel to collect anonymized usage analytics such as screen views, feature usage, and conversion events to improve our service.
• Log Data: IP address, browser type, access times, and referring URLs.
• Location Data: General location based on IP address (not precise GPS location).

1.3 Call-Related Information

• Call Recordings: Audio recordings of wellness calls with care recipients (with consent).
• Call Transcripts: Text transcriptions of wellness call conversations.
• AI Analysis: Wellness insights, mood assessments, and concern detection generated from call analysis.
• Call Metadata: Call duration, time, status (answered, missed, etc.).

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide wellness calls, generate summaries, and deliver alerts to family caregivers.
• AI Analysis: To analyze calls for health insights, mood changes, and potential concerns requiring attention.
• Personalization: To customize the AI conversation based on care recipient preferences and history.
• Account Management: To manage your account, process payments, and communicate about your subscription.
• Service Improvement: To improve our AI models, call quality, and overall service experience.
• Advertising & Marketing: To measure the effectiveness of our advertising campaigns on platforms such as Meta (Facebook/Instagram) and TikTok, attribute app installs and in-app events (such as sign-ups and subscriptions) to specific campaigns, and optimize our marketing spend. This involves sharing certain device identifiers and event data with advertising partners.
• Safety & Security: To detect and prevent fraud, abuse, and security threats.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Communications: To send service updates, security alerts, and support messages.

3. AI Call Recordings & Analysis

Central to our service is the use of AI-powered phone calls. We want to be transparent about how call data is handled:

3.1 Consent

Calls are recorded only with proper consent. At the start of each call, the AI informs the care recipient that the call may be recorded. By continuing the call, they consent to recording. You, as the account holder, also consent to recording when you set up the service.

3.2 What We Analyze

Our AI analyzes calls to detect:

• Mood and emotional state indicators
• Mentions of health concerns, pain, or discomfort
• Signs of confusion or cognitive changes
• Safety concerns (falls, accidents, emergencies)
• Responses to wellness questions
• Changes in speech patterns over time

3.3 Human Review

Call recordings may be reviewed by authorized FamilyPulse personnel for quality assurance, AI improvement, and support purposes. All reviewers are bound by strict confidentiality agreements. You can opt out of human review for AI training purposes in your account settings.

3.4 Access to Call Data

Only you and family members you explicitly share access with can view call summaries, transcripts, and recordings. Care recipients can request access to their own call data.

4. Data Sharing & Third Parties

We do not sell your personal information. We may share your information with:

4.1 Service Providers

• Cloud Hosting: Supabase and Vercel for secure data storage, processing, and hosting.
• Telephony: Retell AI for AI-powered phone call delivery.
• AI Processing: OpenAI for natural language processing and conversation analysis.
• Payment Processing: RevenueCat and Apple/Google for in-app subscription handling.
• Analytics: Mixpanel for product analytics and service improvement.

4.2 Advertising Partners

With your consent (where required), we share certain data with advertising partners to measure campaign performance and optimize our marketing. This includes:

• Meta (Facebook/Instagram): We use the Meta SDK to measure ad campaign effectiveness. Device identifiers and in-app events (such as sign-ups and purchases) may be shared with Meta for attribution and ad optimization. You can manage Meta's use of your data through your Facebook Ad Preferences.
• TikTok: We use the TikTok App Events SDK to measure ad campaign effectiveness. Device identifiers and in-app events may be shared with TikTok for attribution and ad optimization. You can learn more about TikTok's data practices in their Privacy Policy.

On iOS, you can control whether these partners can track you across apps by responding to the App Tracking Transparency (ATT) prompt when you first open the app, or at any time in your device Settings > Privacy > Tracking. If you decline tracking, advertising identifiers will not be shared with these partners.

4.3 Family Members

When you invite family members to your care team, they gain access to call summaries, transcripts, and alerts for shared care recipients. You control who has access.

4.4 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, safety, or the safety of others.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5. Data Retention

We retain your data as follows:

• Account Data: Retained while your account is active and for 30 days after deletion request.
• Call Recordings: Retained for 90 days, then automatically deleted unless you choose to save specific recordings.
• Call Transcripts & Summaries: Retained for 2 years to provide wellness trend insights.
• Payment Records: Retained as required by tax and accounting regulations (typically 7 years).
• Anonymized Analytics: May be retained indefinitely for service improvement.

You can request earlier deletion of your data at any time. See Section 7 (Your Rights) for details.

6. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256).
• Access Controls: Strict role-based access controls limit who can access your data.
• Infrastructure: SOC 2 Type II compliant cloud infrastructure.
• Monitoring: 24/7 security monitoring and intrusion detection.
• Regular Audits: Annual third-party security assessments.

While we strive to protect your information, no method of transmission or storage is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 All Users

• Access: Request a copy of your personal data.
• Correction: Request correction of inaccurate information.
• Deletion: Request deletion of your personal data.
• Portability: Request your data in a portable format.
• Opt-Out: Opt out of marketing communications and human review for AI training.

7.2 European Union Residents (GDPR)

Under the General Data Protection Regulation, you have additional rights including the right to object to processing, restrict processing, and lodge a complaint with your local data protection authority. Our legal basis for processing includes contract performance, legitimate interests, and consent where applicable.

7.3 California Residents (CCPA/CPRA)

Under the California Consumer Privacy Act and California Privacy Rights Act, you have the right to know what personal information is collected, request deletion, opt out of the sale of personal information (we do not sell your data), and not be discriminated against for exercising your rights.

To exercise any of these rights, please contact us at privacy@familypulse.app or through the Settings section of the app.

8. Children's Privacy

FamilyPulse is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. Our service is designed for adult caregivers to monitor elderly family members.

If you believe we have inadvertently collected information from a child under 18, please contact us immediately at privacy@familypulse.app, and we will take steps to delete such information.

9. International Data Transfers

FamilyPulse is based in the United States. If you access our Services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

For users in the European Economic Area, we rely on Standard Contractual Clauses approved by the European Commission to ensure adequate data protection for international transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email and/or through a prominent notice in our app at least 30 days before the changes take effect.

Your continued use of the Services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: